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Client Success Manager

🏢 Ownwell · 📍 Austin, TX
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Position Summary & Responsibilities

About Ownwell: 

Ownwell is building the future of property tax. We combine proprietary technology, licensed property tax professionals, and deep market expertise to lower what real estate owners pay in property taxes. From single-family rental landlords to institutional REITs, our platform provides assessment monitoring, property tax appeals, and strategic advisory services.

Our Culture

People are our superpower! Centered in everything we do is a true sense of team. We listen and we learn from each other. We are on this rocketship together and embrace a fast-paced, truly collaborative environment. We are here to win as a team and as a company.

We’ve brought together General Appraisers, Certified Public Accountants, Property Tax Consultants, Data scientists, PhDs, best-in-class customer support representatives, and more to deliver top results for our customers.

Our core values are our guiding principles in everything we do

  • Customer Obsession
  • Take Ownership
  • Do The Right Thing
  • Go Far Together
  • Accelerate Innovation

Role Overview: 

We're hiring a Client Success Manager who will own a portfolio of real estate investor accounts, ranging from established SFR and multifamily operators to larger institutional platforms. You'll bring deep real estate fluency to the role, but you'll also operate the way a fast-growing tech company does - data-driven, fast-moving, and closely connected to how the product itself evolves.

What You'll Do:

  • Build real trust with asset managers, CFOs, and owner-operators by understanding their p
🎯 Candidate Preparation Guide For Ownwell Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Measuring hustle, data-driven sales or operational acumen, and the ability to disrupt a legacy industry (property tax) through customer-centric technology.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Showing complacency or expecting highly structured, slow-moving corporate environments
  • 2. Inability to handle customer skepticism regarding automated property valuation or tax savings
  • 3. Lack of grit or resilience when faced with cold outreach and high-volume execution demands
✨ Recommended Role Alignment Hook:

I bring a data-driven approach and relentless execution energy to PropTech, helping companies like Ownwell democratize property tax savings and dominate market share.

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