Audience Services Representative (Seasonal)
Position Summary & Responsibilities
About Perelman Performing Arts Center (PAC NYC)
Following 9/11, the community and civic planning process that resulted in the World Trade Center master plan in 2003 envisioned a new performing arts center as one of the anchors of the site. The Perelman Performing Arts Center (PAC NYC) opened in the Fall of 2023. Within its three flexible and intimate performance spaces, PAC NYC produces and presents multiple projects in theatre, dance, music and chamber opera. Across each season, we seek to celebrate life and to affirm community in our location at the World Trade Center.
Our mission
PAC NYC’s mission is to create connections by cultivating bonds between extraordinary artists and communities, with exemplary performances in active dialogue across the arts, and in our flexible, intimate spaces, inviting conversation and new relationships. Our art and our audiences reflect the dynamic energy of all five boroughs of New York City. We invite everyone to join us as we celebrate creative expression from around the world. PAC NYC is where the world trades ideas.
The role:
As an Audience Services Representative (Seasonal), you will engage directly with patrons and visitors of PAC NYC, welcoming them to our space and delivering a best-in-class experience.
You will assist in ticket scanning, wayfinding and ushering for performances, ensuring that the experience for each audience member is smooth, resourceful, and accessible. You will also process ticket sales over the phone and in person while working within our CRM (Spektrix) to maintain accurate data and communication.
Seasonal Audience Services Representatives must be available to work a minimum of one to three shifts during show weeks, up to a maximum of 29 hours per week. Seasonal Representatives may also pick up shifts for rental events and administrative shifts when available.
Your key responsibilities:
Customer service
- Assist patrons with inquiries they might have including directions to our theater, and recommendations for nearby parking, restaurants, and hotels
- Actively resolve any patron concerns, or escalate to the manager on duty when needed
- Facilitate a positive experience for a diverse audience, including the adherence to PAC NYC's inclusive, acc
Key Role Competencies & Evaluation Highlights
Assessing cross-disciplinary artistic fluency, agility in live-production environments, and stakeholder management across high-profile creative and donor ecosystems.
Apply for Audience Services Representative (Seasonal)
Setup your contact terms & referral note to get recommended directly to the hiring lead at Pacnyc.