Implementation Project Manager

🏢 Paperlessparts · 📍 Boston, MA · 💼 hybrid 💰 $80,000 - $130,000 / yr

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Position Summary & Responsibilities

Paperless Parts is the SaaS-based intelligence layer for modern manufacturing, enabling our customers to innovate faster in the physical world. From rockets to medical devices, we power the parts that move the world forward.

This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.

Implementation Project Manager

Location: Boston, MA (Hybrid - 3 days on-site per week)

Reports To: Senior Manager - Customer Delivery

Employment Type: Full-Time

Travel: 10–25% (1–3 customer visits per month)

The Opportunity

As an Implementation Project Manager, you will drive enterprise SaaS implementations, guiding custom manufacturers through complex digital transformations. You will act as a consultative partner, aligning customer business operations with platform capabilities while navigating change management.

In this role, you will lead cross-functional engagements across customer stakeholders, executive sponsors, and internal engineering teams. By balancing tactical project execution with strategic product expertise, you will ensure seamless software adoption and accelerate long-term customer value.

Key Responsibilities

Lead executive status reviews, strategic meetings, and real-time issue resolution across customer and internal teams.
Balance implementation timelines, resource allocation, scope, and budget with precision.
Lead engaging end-user training programs and interactive workshops for enterprise customer teams to drive platform adoption and user proficiency
Address scope creep directly while establishing clear customer boundaries and accommodating critical business shifts.
Translate complex customer business requirements into optimal platform configurations that drive long-term value.
Assess project health metrics continuously to identify delivery risks early and execute mitigation strategies.
Identify operational gaps within the deployment lifecycle and create scalable workflow enhancements.

Qualifications & Experience<

🎯 Candidate Preparation Guide For Paperlessparts Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Measures domain translation speed—how fast a technologist can grasp traditional manufacturing/job-shop workflows and map them to SaaS architecture.

📋 Preparation Priorities (Key Areas to Clarify):

1. Dismissing traditional industries as unsophisticated or treating manufacturing users as non-technical
2. Proposing overly complex, ivory-tower architectures instead of practical, high-velocity features
3. Inability to connect software architecture decisions directly to top-line customer revenue metrics

✨ Recommended Role Alignment Hook:

I bridge deep industrial workflows with modern, high-velocity SaaS architecture to unlock massive efficiency for manufacturers.

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