Manager, Solutions Architecture

🏢 Paperlessparts · 📍 Boston, MA 💰 $131,000 - $177,000 / yr

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Position Summary & Responsibilities

Paperless Parts is the SaaS-based intelligence layer for modern manufacturing, enabling our customers to innovate faster in the physical world. From rockets to medical devices, we power the parts that move the world forward.

This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.

Summary

The Manager, Solutions Architecture leads Paperless Parts' Solutions Architecture function while serving as the lead Solution Architect on the company's most strategic customer engagements. This role is responsible for building a high-performing team, establishing scalable solution design practices, and ensuring customers receive technically sound, implementation-ready solutions that drive long-term success.

Working across Sales, Professional Services, Product, and Engineering, this leader combines hands-on customer engagement with team leadership to improve implementation quality, reduce delivery risk, and continuously evolve how Paperless Parts solves customer challenges.

Responsibilities

Lead, coach, and develop a high-performing team of Solution Architects while serving as the lead Solution Architect on the company's most strategic customer engagements.
Lead technical discovery, business process workshops, and solution design sessions to translate customer requirements into scalable, implementation-ready solutions.
Partner with Sales to lead technical discovery, scope customer solutions, define Statements of Work, estimate implementation effort, and identify technical risks that drive successful customer outcomes.
Serve as the senior technical resource for escalated customer situations by leading onsite engagements, facilitating business process discussions, identifying root causes, and designing solutions that address complex customer challenges.
Establish best practices for technical discovery, solution design, implementation handoffs, and customer documentation to improve consistency, quality, and scalability.
Partner with Professional Services, Product, and Engineering to ensure successful solution delivery while influencing product direction based on customer feedback and implementation trends.
Drive operational excellence through team development,

🎯 Candidate Preparation Guide For Paperlessparts Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Measures domain translation speed—how fast a technologist can grasp traditional manufacturing/job-shop workflows and map them to SaaS architecture.

📋 Preparation Priorities (Key Areas to Clarify):

1. Dismissing traditional industries as unsophisticated or treating manufacturing users as non-technical
2. Proposing overly complex, ivory-tower architectures instead of practical, high-velocity features
3. Inability to connect software architecture decisions directly to top-line customer revenue metrics

✨ Recommended Role Alignment Hook:

I bridge deep industrial workflows with modern, high-velocity SaaS architecture to unlock massive efficiency for manufacturers.

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