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Services Engineer

🏢 Paperlessparts · 📍 Boston, MA · 💼 hybrid 💰 $100,000 - $130,000 / yr
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Position Summary & Responsibilities

Paperless Parts is the SaaS-based intelligence layer for modern manufacturing, enabling our customers to innovate faster in the physical world. From rockets to medical devices, we power the parts that move the world forward.

This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.

Services Engineer

Location: Boston, MA, or Encinitas, CA / Hybrid 

Reports To: Services Engineering Manager 

Employment Type: Full-Time 

Travel: Up to 25%

The Opportunity

Customer Success is at the center of everything we do, and as a Services Engineer focused on integrations, you are the technical bridge connecting our customers to the platform. You will build and support integrations that connect Paperless Parts with our customers’ critical business systems, including CRM, ERP, and MES platforms. Your work directly empowers manufacturers by automating manual processes, improving data flow, and unlocking meaningful business insights.

In this role, you will become a subject matter expert on the Paperless Parts platform. You will partner directly with customers to design, develop, and deploy tailored integration solutions that are central to their success. Beyond individual customer deployments, you will actively contribute to our library of reusable capabilities, helping to scale our delivery organization and shape the future of our integration methodologies.

What Success Looks Like (First 6–12 Months)

Integration Delivery: Successfully lead the end-to-end technical deployment of multiple complex customer integrations within established project timelines.Technical Discovery: Autonomously lead discovery sessions to gather business requirements and translate them into scalable technical solutions.Framework Expansion: Develop and contribute new reusable integration components, templates, or tooling to improve team delivery efficiency and scalability.

Key Responsibilities

  • Integration Delivery: Successfully lead the end-to-end technical deployment of multiple complex customer integrations within established project timelines.
  • Technical Discovery
🎯 Candidate Preparation Guide For Paperlessparts Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Measures domain translation speed—how fast a technologist can grasp traditional manufacturing/job-shop workflows and map them to SaaS architecture.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Dismissing traditional industries as unsophisticated or treating manufacturing users as non-technical
  • 2. Proposing overly complex, ivory-tower architectures instead of practical, high-velocity features
  • 3. Inability to connect software architecture decisions directly to top-line customer revenue metrics
✨ Recommended Role Alignment Hook:

I bridge deep industrial workflows with modern, high-velocity SaaS architecture to unlock massive efficiency for manufacturers.

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