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Senior Engineering Manager, Infrastructure + Developer Productivity

🏢 Patreon · 📍 Remote · 💼 remote · ⏰ FullTime
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Position Summary & Responsibilities

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

  • $10 billion+ generated by creators since Patreon's inception

  • 100 million+ free memberships for fans who may not be ready to pay just yet, and

  • 25 million+ paid memberships on Patreon today.

We are looking for a Senior Engineering Manager to lead the Infrastructure & Developer Productivity teams, which are responsible for Patreon’s core infrastructure, developer productivity, and AI enablement. The team’s mission is to keep Patreon's engineering org fast, and reliable, and ready for an AI-native way of building software.

This role location is open to fully Remote or to those who are able to be in-office 3 days per week on a hybrid work model in New York or San Francisco.

About the Team

You'll own the roadmap and execution across infrastructure and developer productivity. Balancing "keep the site up" reliability work with "make every engineer faster" investment — including Patreon's push to make AI-assisted development a durable part of how the org ships code.

About the Role

  • Manage and grow ICs; own hiring, performance, and career development for your org.

  • Own operational excellence: observability standards, on-call structure, incident response, SLAs/SLOs, and Production Readiness Reviews (PRR).

  • Partner closely with Product Engineering, Security, and Data leaders so infrastru

🎯 Candidate Preparation Guide For Patreon Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Assessing deep empathy for creators, scale-up architectural or operational scalability, and commitment to creator economy monetization.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Treating creators as mere transactions rather than creative small business owners
  • 2. Proposing solutions that add friction to the creator-to-fan checkout flow
  • 3. Inability to discuss trade-offs between creator autonomy and platform standardization
✨ Recommended Role Alignment Hook:

I am obsessed with building sustainable financial infrastructure that lets creators turn their passion into enduring, predictable businesses.

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