Tech Ops Analyst

🏢 Persona · 📍 New York · 💼 onsite · ⏰ FullTime

⚡ Direct Talent Broker Referral

Why apply through CandidatesReach?

✔ Tailored Executive Endorsement Letter: Highlight your real strengths and verified background directly to hiring leads.

✔ Your Preferred Screening Terms: Choose between a 1-minute quick phone screen or scheduled email calendar.

✔ $500 Cash Hiring Bonus: Receive $500 direct cash reward after 30 days of active employment.

Position Summary & Responsibilities

About Persona

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.

We’re growing rapidly and looking for exceptional people to join us!

About the Role

Persona is excited to hire a Tech Ops Analyst to join our team! You’ll play a pivotal role in our broader IT team, taking the lead on various tasks to ensure the smooth operation of our internal systems in our New York office. This position is perfect for individuals who are eager to build on their IT career in a high-growth technology startup environment.

The ideal candidate will play a vital role in providing technical assistance to end-users and ensuring the smooth operation of our clients' IT systems. This role is ideal for individuals who are beginners in the field of IT but possess a strong passion for problem-solving and meticulous attention to detail, along with customer experience skills dealing with leaders as well as individual contributors.

This is a hybrid position based out of our New York City office in Lower Manhattan next to Madison Square Park. We are currently in-office Tuesdays - Thursdays with the option to work remotely on Mondays and Fridays.

What you'll do at Persona

Be the front-line support for every New York C

🎯 Candidate Preparation Guide For Persona Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Testing absolute precision in security, identity verification architecture, and scalable handling of sensitive PII data.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating security and compliance as box-checking exercises rather than core product value
2. Hand-waving edge cases regarding data provenance and regulatory compliance
3. Inability to articulate threat models clearly

✨ Recommended Role Alignment Hook:

I build bulletproof identity infrastructure that maximizes global trust while maintaining frictionless user conversion.

🔒 Free Candidate Preparation Access

Unlock Preparation Priorities & Alignment Hook

🤝 Talent Broker Referral · $500 Bonus Included

Apply for Tech Ops Analyst

Setup your contact terms & referral note to get recommended directly to the hiring lead at Persona.

⚡ Continue with Google (Instant Setup)

or with email

Already have an account? Sign in here