Full-Time Patient Care Assistant

Position Summary

The Patient Care Assistant (PCA) plays a vital role in delivering high‑quality, patient‑facing services throughout each patient visit. PCAs work both at the front desk/lobby and within the health center, ensuring compassionate, professional, and efficient care at every touchpoint.

PCAs serve as a welcoming first point of contact for patients and provide essential clinical and administrative support under the supervision and delegation of licensed clinical staff. This role requires attention to detail, strong judgment, effective communication, and a commitment to patient confidentiality and dignity.

• 1. Rigid adherence to bureaucratic processes that slow down patient access
• 2. Tone-deafness regarding the unique socio-political climate of Massachusetts healthcare
• 3. Failure to demonstrate empathy and active listening in clinical scenarios

I build resilient, patient-centric operational models that expand access without compromising clinical quality.