Health Center Manager

🏢 Planned Parenthood League of Massachusetts · 📍 Worcester, MA · 💼 onsite · ⏰ Full Time - Non-Union 💰 $70,000 - $84,000 / yr

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Position Summary & Responsibilities

About Us

Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.

Position Summary

The Health Center Manager oversees the day-to-day operations of the PPLM health center in Worcester, MA in partnership with the Health Center Director and clinical leadership. This role ensures smooth clinic operations, strong staff leadership, regulatory compliance, and a high-quality, patient-centered experience.

The Health Center Manager works collaboratively with site leadership and staff to plan, implement, and lead quality improvement initiatives using data-driven decision-making. The role requires strong leadership, operational expertise, and a deep commitment to PPLM’s mission and values.

🎯 Candidate Preparation Guide For Planned Parenthood League of Massachusetts Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Focuses on progressive healthcare innovation, educational outreach integration, and high-volume clinical operations.

📋 Preparation Priorities (Key Areas to Clarify):

1. Rigid adherence to bureaucratic processes that slow down patient access
2. Tone-deafness regarding the unique socio-political climate of Massachusetts healthcare
3. Failure to demonstrate empathy and active listening in clinical scenarios

✨ Recommended Role Alignment Hook:

I build resilient, patient-centric operational models that expand access without compromising clinical quality.

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