Field Service Technician

🏢 Pronto · 📍 Tucson, AZ 💰 $55,760 - $70,200 / yr

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Position Summary & Responsibilities

Who we are

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.

We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

About the role

The Field Service Technician is a hands-on role responsible for the installation, preventive maintenance, and repair of Pronto's autonomous haulage technology across a range of customer mine sites. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.

What you’ll do

Installation & Deployment: Installs, commissions, and troubleshoots autonomous retrofit kits on heavy-duty mining equipment at active open-pit sites
Works on customer sites as part of a deployment crew, often as the sole technical presence
Preventive Maintenance: Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance
Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact
Troubleshooting & Repair: Diagnose and repair hardware, software, and connectivity issues in the field
Customer Support: Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel

What we’re looking for

3+ years hands-on experience as a heavy equipment, diesel, automotive technician, avionics, industrial controls, or military/vehicle maintenance technician
Hands-on low-voltage (12/24V DC) electrical work: harness routing, connector termination, crimping, sensor and actuator installation
Able to read and work from wiring diagrams, schematics, and installation drawings
Must be able to mobilize on short notice (24 - 72 hours) and deploy for multi-week rotations, role is ~75% travel
Val

🎯 Candidate Preparation Guide For Pronto Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Focuses on high-velocity operational execution, scrappy problem-solving, and seamless cross-functional communication in a fast-evolving startup environment.

📋 Preparation Priorities (Key Areas to Clarify):

1. Showing preference for rigid corporate hierarchy or slow decision-making processes
2. Waiting to be told what to do rather than taking autonomous ownership
3. Failing to demonstrate past experience working in resource-constrained teams

✨ Recommended Role Alignment Hook:

I thrive in hyper-growth environments where speed-to-execution and ruthless prioritization are the difference between scaling and stalling.

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