Senior Project Manager

🏢 Rapdev · 📍 Boston · 💼 hybrid · ⏰ FullTime

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Position Summary & Responsibilities

About RapDev:

RapDev builds the operational backbone for autonomous IT. More than 1,000 enterprises run ServiceNow and Datadog better because of us — trusted data, connected workflows, and AI that resolves incidents instead of just reporting them.

On the ServiceNow side of our business, we specialize in modern ITOM, ITAM, AI, SPM, and DevOps implementations designed to help organizations engineer their ServiceNow into a powerful AI-driven platform. And on the Datadog side of our business, our experienced team of SREs and DevOps engineers drive better observability, availability, and deployment velocity for organizations looking to drive measurable business impact through their Datadog environment.

We are looking for a Senior Project Manager on our ServiceNow team to take end-to-end ownership of our engagements, including working with our sales team to develop Statements of Work, working with engineers to translate SOWs into project plans, and working directly with customer stakeholders at all levels to execute. We are a deeply customer-centric organization, so prior experience in services consulting is beneficial.

This role will be based in our Boston office, with an expectation of coming into the office Tuesday-Thursday each week.

Who you are:

10+ years of project management experience in a client or customer-facing role
Proven stakeholder management skills
Proven experience managing a team of software engineers
Understanding of project management and delivery methodologies
Strong customer focus

What you'll do:

Organize technology programs, projects and activities in accordance with the mission and goals of the organization
Create and manage long-term goals based on expanding customer requirements
Work with leadership to develop a vision, manage a roadmap and operating plan for the program
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🎯 Candidate Preparation Guide For Rapdev Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Strict evaluation on deep infrastructure-as-code expertise, automation obsession, and immediate client-facing technical credibility.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating internal tooling as an afterthought rather than a core product
2. Weak foundational knowledge of Linux internals and networking
3. Poor communication skills when explaining complex technical outages to non-technical stakeholders

✨ Recommended Role Alignment Hook:

I live in Terraform and Datadog daily, and I'm ready to ship automated observability solutions on day one.

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