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ServiceNow Tech Lead, UK

🏢 Rapdev · 📍 United Kingdom · ⏰ FullTime
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Position Summary & Responsibilities

About RapDev:

RapDev builds the operational backbone for autonomous IT. More than 1,000 enterprises run ServiceNow and Datadog better because of us — trusted data, connected workflows, and AI that resolves incidents instead of just reporting them.

On the ServiceNow side of our business, we specialize in modern ITOM, ITAM, AI, SPM, and DevOps implementations designed to help organizations engineer their ServiceNow into a powerful AI-driven platform. And on the Datadog side of our business, our experienced team of SREs and DevOps engineers drive better observability, availability, and deployment velocity for organizations looking to drive measurable business impact through their Datadog environment.

About the job

Are you interested in solving complex problems for ServiceNow customers? We're the leading DevOps partner in the ServiceNow ecosystem and are looking for engineers that are ready to learn the latest technologies and integrate them with the ServiceNow platform. This is a unique opportunity to work with the ServiceNow platform while still learning AWS, GCP, Azure along with Jenkins, Github, QA tools, and more!

This role requires you to be based in the UK.

What you'll do:

  • Develop quality software and web applications

  • Analyze and maintain existing software applications

  • Design highly scalable, testable code

  • Discover and fix programming bugs

  • 3rd party integration development (REST, SOAP, mid servers, etc)

  • Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, UI scripts

  • Work independently with customers on implementations and remote services

  • Troubleshoot basic configuration/script issues

  • Attend requirements review and validation sessions as needed

  • Participate in SCRUM calls

🎯 Candidate Preparation Guide For Rapdev Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Strict evaluation on deep infrastructure-as-code expertise, automation obsession, and immediate client-facing technical credibility.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Treating internal tooling as an afterthought rather than a core product
  • 2. Weak foundational knowledge of Linux internals and networking
  • 3. Poor communication skills when explaining complex technical outages to non-technical stakeholders
✨ Recommended Role Alignment Hook:

I live in Terraform and Datadog daily, and I'm ready to ship automated observability solutions on day one.

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