Amazon Connect Lead / Sr. Delivery Consultant

🏢 Reply · 📍 Chicago, Illinois · 💼 hybrid · ⏰ Full Time

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Position Summary & Responsibilities

Storm Reply is an AWS Premier Consulting Partner and the specialist for professional cloud computing services in the Reply network. Through consolidated expertise and many years of experience in the creation and management of Data and Analytics solutions, Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS), Storm Reply supports global clients in the implementation of cloud-based systems and applications. Our goal is to use AWS to create added value for mid-sized and large companies and to help them exploit the full potential of the cloud.

As an Amazon Connect Lead / Senior Delivery Consultant, you will collaborate with Storm Reply resources and clients to derive, develop and deliver business and technology solutions and service offerings using the latest AWS CX-oriented technology. You will collaborate with project and program managers, providing them with the necessary support and tools to ensure successful project execution in alignment with strategic objectives and client expectations. You will deliver industry-leading work.

🎯 Candidate Preparation Guide For Reply Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating your consulting agility, entrepreneurial drive, and capability to rapidly master emerging enterprise tech stacks to deliver client value.

📋 Preparation Priorities (Key Areas to Clarify):

1. Rigid specialization that prevents you from pivoting across modern cloud or AI frameworks.
2. Poor client-facing communication or inability to translate deep tech into business outcomes.
3. Waiting for top-down direction rather than proactively hunting for client growth vectors.

✨ Recommended Role Alignment Hook:

I combine rigorous technical execution with commercial hustle to turn complex digital transformation into immediate client value.

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