Sr Customer Success Manager
Position Summary & Responsibilities
Your Dream. Our Team.
About Rise8
Rise8 builds custom, secure software for government organizations, measuring success by impact: lives saved, time returned, and missions advanced.
We think big, start small, and scale fast with elite teams across product, design, and engineering to drive continuous delivery for critical missions.
We believe customer experience starts with employee experience, so we take care of our employees. Rise8 is where you’ll do the best work of your career—supported by a culture you won’t find anywhere else. We offer competitive pay and benefits, but what sets us apart is our commitment to autonomy, growth, and a culture rooted in kindness, candor, and continuous learning.
Certified as a Great Place to Work®, with 100% of employees saying they love working here, Rise8 is where bold ideas become real capabilities. Where mission meets meaning. And where fewer bad things happen because of bad software.
About You
- You want to make tomorrow better than today.
- You have a passion for driving amazing customer experience with ongoing alignment between delivery teams and stakeholders.
- You’re obsessed with delivering mission impacts and outcomes.
- You enjoy daily decision making and real product delivery.
- You help ensure project success and client satisfaction.
- You enjoy collaborative teams, working across all internal groups and at all levels of the customer.
- You like to work alongside, and learn from, lean and agile leaders.
- You are a creative problem solver who is comfortable with uncertainty.
- You’re a curious and keen learner who thrives on enhancing your (and our) practices and knowledge.
Customer Success at Rise8
We are searching for a Customer Success Manager who has a passion for working with federal agency customers.
You will need to be able to easily shift between skill sets in response to account needs. In a single day you may need to wear various hats such as Program Manager, Onboarding Specialist, Digital Transformation Guide, and Delivery Coordinator, all while leveraging an empathetic and outcomes-focused approach.
You will work across multiple accounts at once. You’ll
Key Role Competencies & Evaluation Highlights
Tests your radical commitment to continuous delivery, extreme XP/agile engineering practices, and challenging bureaucratic client mindsets.
Apply for Sr Customer Success Manager
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