Creative Operations Manager - Paid Social

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

 

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

As a Creative Operations Manager - Paid Social on Ro’s Brand team, you’ll help shape the future of healthcare by supporting the efficient management and delivery of creative projects across Ro’s Body/weightloss paid social channels for marketing and brand initiatives . You’ll play a key role in ensuring that projects move smoothly from concept to launch — partnering with creative, marketing, and cross-functional teams to keep workflows organized, timelines on track, and creative quality high.

You will balance creative excellence with operational efficiency, supporting the Associate Director, Creative Operations and Creative Directors to help the team deliver impactful, brand-aligned work that drives Ro’s business goals.

This role reports to the Associate Director, Creative Operations.

📋 Preparation Priorities (Key Areas to Clarify):

• 1. Treating patient care like a standard transactional e-commerce funnel
• 2. Dismissing HIPAA or telehealth regulatory hurdles as mere bureaucratic annoyances
• 3. Lack of velocity or discomfort operating in a rapid, iterative regulatory gray area

✨ Recommended Role Alignment Hook:

I build scalable digital health systems that relentlessly remove friction for patients while maintaining uncompromising medical integrity.