Customer Onboarding Manager

🏢 Roller · 📍 Germany

⚡ Direct Talent Broker Referral

Why apply through CandidatesReach?

✔ Tailored Executive Endorsement Letter: Highlight your real strengths and verified background directly to hiring leads.

✔ Your Preferred Screening Terms: Choose between a 1-minute quick phone screen or scheduled email calendar.

✔ $500 Cash Hiring Bonus: Receive $500 direct cash reward after 30 days of active employment.

Position Summary & Responsibilities

About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!

At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

About the Role

We are seeking a passionate German-speaking Customer Onboarding Manager to join our Customer Operations team.

You will manage the end-to-end onboarding of new customer accounts onto ROLLER, while partnering with our customers to become a trusted advisor. We're looking for someone who can continue the momentum created by Sales and keep driving value throughout the onboarding phase of the customer journey.

The Customer Onboarding Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers. You will take a proactive approach to managing key stakeholders, ensuring the successful delivery of goals and objectives.

What You'll Do

You will be responsible for the successful onboarding of new customers
Utilize strong project management skills to ensure onboarding projects are completed on time and to a high standard
You will become an expert in our product and apply a hands-on approach to platform configuration and onboarding
Gather requirements and configure customer accounts as per their needs
Consult with customers to provide information about how to best use our platform for their business
Develop strong customer relationships that promote customer retention and loyalty
Work cross-functionally to

🎯 Candidate Preparation Guide For Roller Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating your ability to drive high-growth operational execution in the attractions and leisure tech space while demonstrating a deeply customer-centric, 'no egos' team mentality.

📋 Preparation Priorities (Key Areas to Clarify):

1. Being overly bureaucratic or reliant on massive teams to execute.
2. Lack of familiarity with the venue, theme park, or attractions industry.
3. Defensive communication style when challenged on past metrics.

✨ Recommended Role Alignment Hook:

I build hyper-scalable go-to-market engines for vertical SaaS that obsess over customer retention just as much as top-line acquisition.

🔒 Free Candidate Preparation Access

Unlock Preparation Priorities & Alignment Hook

🤝 Talent Broker Referral · $500 Bonus Included

Apply for Customer Onboarding Manager

Setup your contact terms & referral note to get recommended directly to the hiring lead at Roller.

⚡ Continue with Google (Instant Setup)

or with email

Already have an account? Sign in here