Customer Onboarding Manager (French-speaking)

🏢 Roller · 📍 London, United Kingdom

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Position Summary & Responsibilities

About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!

At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

About the Role

We are seeking a Fluent French-speaking Customer Onboarding Manager to join our Customer Experience team!

You’ll manage the end-to-end implementation program for new customer accounts onboarding onto ROLLER, while partnering with them to become a trusted advisor. We’re looking for someone who can continue the momentum created by Sales and drive value throughout the implementation phase of the customer journey.

The Training & Implementation Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers. You’ll take a proactive approach to managing key stakeholders and ensure the successful delivery of goals and objectives.

What You'll Do

Own the successful onboarding of new customers across EMEA, with a focus on France
Utilise strong project management skills to ensure implementation projects are completed on time and to a high standard
Become an expert in our product and apply a hands-on approach to platform configuration and implementation
Gather requirements and configure customer accounts to meet their needs
Consult with customers on how best to use our platform for their business
Develop strong customer relationships that promote retention and loyalty

🎯 Candidate Preparation Guide For Roller Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating your ability to drive high-growth operational execution in the attractions and leisure tech space while demonstrating a deeply customer-centric, 'no egos' team mentality.

📋 Preparation Priorities (Key Areas to Clarify):

1. Being overly bureaucratic or reliant on massive teams to execute.
2. Lack of familiarity with the venue, theme park, or attractions industry.
3. Defensive communication style when challenged on past metrics.

✨ Recommended Role Alignment Hook:

I build hyper-scalable go-to-market engines for vertical SaaS that obsess over customer retention just as much as top-line acquisition.

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