Director, Implementation & Professional Services
Position Summary & Responsibilities
About ROLLER
ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.
But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.
We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!
About the Role
ROLLER builds the software that runs the world's most memorable venues: trampoline parks, water parks, zoos, wake parks, museums, and family entertainment centers across the US, UK, and Australia. We're growing fast, backed by top-tier investors, and still early enough in our journey that the people who join now will shape what comes next.
As Director, Implementation & Professional Services, you'll take the reins of a strong, high-performing team across AMER, EMEA, and APAC, owning how every new ROLLER customer goes from signed contract to fully live, trained, and set up to succeed. You’ll also build the professional services programs that help them run their business more profitably long after go-live. This is a function we treat as a genuine growth lever where your team's impact shows up directly in new and expansion revenue, not just satisfaction scores. You'll report to the CRO and help shape the decisions that determine how ROLLER grows its customer base globally. That means a capable team already in place, a mandate to build rather than maintain, and the latitude to define what best-in-class implementation and professional services look like for a company still writing its own playbook.
Based in Austin, you'll work from our office three days a week with two flexible remote days, giving you valuable in-
Key Role Competencies & Evaluation Highlights
Evaluating your ability to drive high-growth operational execution in the attractions and leisure tech space while demonstrating a deeply customer-centric, 'no egos' team mentality.
Apply for Director, Implementation & Professional Services
Setup your contact terms & referral note to get recommended directly to the hiring lead at Roller.