Director, Product Management, Provider Experience

🏢 Rover.com · 📍 Barcelona · 💼 hybrid · ⏰ Full-time

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Position Summary & Responsibilities

Who we are:

At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia.

Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community.

We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees.

Want to make an impact? Join our pack and come work (and play!) with us.

About the role
Rover is looking for a Director of Product Management to lead the Provider Product Group inside our Global Provider Organization. In this role, you will own the product strategy and execution of Rover's multi-year provider roadmap: concentrating investment on our most successful providers while engaging our broader community of caregivers to strengthen marketplace depth and develop a high quality pipeline.
You will lead four product teams working in service to our care providers, improving their experience and how they interact with the marketplace at every stage of their journey. This is a high-impact role that requires a unique blend of strategic vision and detailed-oriented, hands-on execution. You will set multi-year product direction and drive rigorous, experiment-led execution. The role carries direct accountability for supply-side revenue, provider retention, and new-customer booking

🎯 Candidate Preparation Guide For Rover.com Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Interviewers strictly assess customer-centric problem-solving, marketplace dynamics comprehension, and cross-functional empathy across pet owners and service providers.

📋 Preparation Priorities (Key Areas to Clarify):

1. Prioritizing short-term monetization over long-term user trust and platform safety
2. Ignoring the nuanced operational needs of the service provider side of the marketplace
3. Failing to back up product or operational hypotheses with behavioral data

✨ Recommended Role Alignment Hook:

I scale two-sided marketplaces by obsessing over trust, safety, and creating effortless loops for both sides of the network.

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