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Bilingual Patient Care Liaison CST/PST

🏒 Scan Com · πŸ“ Atlanta Office · πŸ’Ό remote · ⏰ FullTime
⚑ Direct Talent Broker Referral
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Position Summary & Responsibilities

We're Scan.com. We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.

We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo.

We're looking for a Patient Care Liaison to support our growth across CST timezone at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year on year.

Millions of people wait too long for a diagnosis. Come help us fix that.

WHAT YOU WILL ACHIEVE IN THIS ROLE

As a Patient Care Liaison, you will serve as the key liaison between our organization and patients, providers, and attorneys. Your main priority will be to maintain clear, professional, and empathetic communication while ensuring a high sense of urgency on updates for patient appointments, scan reports, and related documentation. WeΚΌre searching for someone who is highly detail-oriented, always puts the customer first, and thrives in managing multiple communication channels efficiently.

As a scaleup business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

  • Provide detailed updates to providers and attorneys on patients regarding appointment scheduling, confirmations, and rescheduling statuses across their journey.

  • Schedule appointments for patients as required

  • Ensure timely follow-ups with patients to minimize no-shows and handle any es

🎯 Candidate Preparation Guide For Scan Com Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluates marketplace scaling mechanics, logistical execution, and healthcare access optimization.

πŸ“‹ Preparation Priorities (Key Areas to Clarify):
  • 1. Proposing growth hacks that compromise patient trust or data security
  • 2. Ignoring the regulatory and operational complexities of medical imaging
  • 3. Weak grasp of unit economics in healthcare logistics
✨ Recommended Role Alignment Hook:

I scale healthcare marketplaces by turning complex medical logistics into a frictionless consumer experience.

πŸ”’ Free Candidate Preparation Access

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