Senior Technical Program Manager

🏢 Scribdinc · 📍 San Francisco · ⏰ FullTime

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Position Summary & Responsibilities

Scribd, Inc. is on a mission to advance human understanding. Our four products — Scribd®, Slideshare®, Everand™, and Fable — help billions of people across the globe move beyond access and into insight, application, and expertise.

Culture at Scribd, Inc.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person attendance is required for all Scribd, Inc. employees, regardless of location.

So what are we looking for in new team members? At Scribd, Inc., we hire for “GRIT.” Traditionally defined as the intersection of passion and perseverance toward long-term goals, GRIT reflects the mindset we expect from every employee. For us, it also serves as a practical framework for how we work: setting and achieving Goals, delivering Results within your role, contributing Innovative ideas and solutions, and strengthening the broader Team through collaboration and attitude.

This posting reflects an approved, open position within the organization.

About the team and role

Welcome to our small but mighty TPM (Technical Program Management) team! We are the driving force that shapes how our company plans, prioritizes, and executes. As a Senior TPM, you will own program strategy and execution across our marketing organization, which owns two key pillars of work: Customer Operations and Brand Marketing.

Customer Operations is the pillar that reflects the voice of the customer back to the company, and the one that works to deliver an effortless customer support experience. You will partner with its leadership to drive the programs that co

🎯 Candidate Preparation Guide For Scribdinc Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

They strictly evaluate large-scale data handling, subscription business economics, and recommendation systems that balance user discovery with monetization.

📋 Preparation Priorities (Key Areas to Clarify):

1. Displaying arrogance toward legacy publishing models instead of understanding how to modernize them thoughtfully.
2. Proposing overly complex algorithmic solutions when simpler heuristics or baseline data hygiene are missing.
3. Failing to tie technical architecture decisions back to subscriber retention and lifetime value.

✨ Recommended Role Alignment Hook:

I build discovery and recommendation loops that turn casual readers into lifelong subscribers.

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