Business Analyst
Position Summary & Responsibilities
The Opportunity
This is an opportunity to own the client experience end to end for a portfolio of smaller annualized services engagements and turn recurring service into sustained customer momentum. As a Business Analyst, you’ll independently lead day-to-day delivery, keep priorities moving, build a healthy pipeline of valuable work, and help customers get more from Sitetracker without relying on TAM oversight.
You’ll thrive here if you naturally create momentum rather than wait for it. You’ll partner directly with customers to understand what matters next, translate operational needs into practical Sitetracker solutions, and continually connect today’s request to tomorrow’s opportunity. Your work will have visible impact on platform adoption, service velocity, and the value customers realize from their recurring services agreement.
With genuine ownership of your accounts, you’ll combine business analysis, Sitetracker platform knowledge, Salesforce concepts, and client leadership in a fast-moving role with room to grow. It’s a strong launchpad for someone who wants to deepen their consulting and account leadership capabilities while building scalable habits that support Sitetracker for tomorrow.
What You’ll Do
As a Business Analyst, you’ll act as the standalone engagement lead for a portfolio of smaller recurring services accounts. You’ll own the rhythm of delivery: running productive client conversations, managing day-to-day BAU requests, organizing competing priorities, maintaining a steady backlog, and keeping service hours focused on work that creates meaningful customer value.
You’ll use your understanding of Salesforce mechanics and Sitetracker administration to translate business needs into actionable backlog items and practical platform configurations. Rather than simply responding to tickets, you’ll proactively uncover operational gaps, recommend the next logical phase of work, remove blockers, and drive consistent platform usage and adoption.
Success means building trusted client relationships while operating with speed, precision, and agency across multiple accounts. You’ll create a repeatable cadence that keeps customers aligned on priorities, sustains service velocity, and ensures recurring engagements continue to deliver measurable value.
The Skills You’ll Have
Client Leadership & Service Velocity
Key Role Competencies & Evaluation Highlights
Evaluates operational agility and your ability to manage complex deployments in fast-scaling enterprise SaaS environments.
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