Senior Customer Success Manager
🏢 Sitetracker · 📍 Austin, TX · 💼 hybrid · ⏰ Full-Time 💰 $150,000 - $160,000 / yr
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Position Summary & Responsibilities
The Opportunity
Play a key role by joining an exceptionally high-functioning Customer Success team at Sitetracker, where you'll directly impact customer retention and growth by demonstrating tangible value and ROI. You will own and drive strategic change across a diverse client portfolio, shaping the future success of our customers in the US region while experiencing constant growth challenges and opportunities.
What You'll Do
As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value across the dynamic US region, partnering with a diverse portfolio of Enterprise and Regional accounts. You will own the strategic relationship, meticulously creating, maintaining, and executing success and account plans that clearly articulate ROI and Sitetracker’s business value. This includes skillfully navigating complex customer organizations to build deep rapport and trust with senior leadership, understanding their mission-critical milestones and strategic objectives.
You will proactively assess and diagnose customer challenges, developing comprehensive mitigation plans to prevent churn and elevate the overall customer experience through seamless cross-functional collaboration. Furthermore, you will continuously reinforce and improve Customer Success processes, always seeking to go above and beyond in every interaction, both externally with clients and internally with our teams. You will serve as a vital conduit, ensuring our customers’ voices are heard and their evolving needs are met with innovative solutions.
The Skills You'll Have
Core Customer Success Manager skills:
- Manage a diverse portfolio of enterprise accounts, applying high-touch engagement models that drive strong relationships and help customers realize measurable value from the platform.
- Create and execute impactful account and success plans, demonstrating a strong customer-first mindset and ensuring customers achieve clear business value from the
🎯 Candidate Preparation Guide
For Sitetracker Applicants
Key Role Competencies & Evaluation Highlights
Key Role Focus:
Evaluates operational agility and your ability to manage complex deployments in fast-scaling enterprise SaaS environments.
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