Field Service Representative

🏢 Skyways · 📍 Austin, TX · 💼 onsite · ⏰ Full-time

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Position Summary & Responsibilities

Skyways designs, builds, and operates fully autonomous long-range cargo aircraft. Founded in 2017, the company has spent the last eight years developing and deploying autonomous logistics systems for real-world operations.

Our V2 aircraft carries 30 lbs up to 500 miles, and V3 has a maximum range of well over 1,000 miles, a maximum useful load of 100 lbs, and a maximum endurance of nearly 20 hours. Both use a hybrid-electric architecture that takes off like a helicopter and cruises like a plane, enabling long-range autonomous delivery without traditional runway infrastructure.

Today, Skyways aircraft operate across three continents in controlled national airspace under FAA oversight and in support of U.S. military operations. We are transitioning from prototype development to full-rate production and scaling toward large autonomous cargo fleets.

Backed by Y Combinator and a $37M AFWERX STRATFI award from the U.S. Air Force, Skyways is creating a new form of transportation to advance our civilization from Austin, Texas.

The Opportunity

This is the job that keeps our aircraft flying after the sale. As a Field Service Representative, you're Skyways on the ground at a customer's site: deploying the aircraft, maintaining it, and fixing what breaks so their missions stay on schedule. When an aircraft goes down, you're the one who gets it back up.

Some days you're at our Austin shop or flight test site. Most days you're on the road, often internationally, running a customer site with limited backup and owning the outcome. It's hands-on, it's high-trust, and it moves. If you want a predictable desk job, this isn't it. If you like being the person customers rely on when it matters, you'll do well here.

🎯 Candidate Preparation Guide For Skyways Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluates aerospace safety standards, autonomous systems engineering, and the rigorous discipline required to scale unmanned aviation hardware and software.

📋 Preparation Priorities (Key Areas to Clarify):

1. Dismissive attitude toward flight safety protocols, redundancy checks, or regulatory compliance.
2. Lack of structured failure analysis methodology when hardware or software tests go wrong.
3. Working in silos without coordinating closely between aerodynamic, avionics, and software teams.

✨ Recommended Role Alignment Hook:

I engineer reliable, safety-certified autonomous aviation systems that bridge cutting-edge robotics with strict aerospace compliance.

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