Associate Customer Success Manager for GSA

🏢 Smartlyio · 📍 Philippines

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Position Summary & Responsibilities

Are you a passionate Associate Customer Success Manager with the desire to help global advertisers achieve success across today’s evolving digital landscape?

As a Associate Customer Success Manager on our Global Strategic Accounts team, you’ll play a critical role in helping Smartly’s largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.

You’ll work hands-on with Smartly’s creative and automation technology to deliver operational excellence—setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success.

As a Customer Success Associate at Smartly, you will...

Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.
Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.
Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.
Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support.
Collaborate closely with Product and Engineering to surface customer feedback and influence future development.
Contribute to the documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts.

We're definitely looking for you, if you...

Have 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
Have proven ability to execute, optimize, and analyze paid med

🎯 Candidate Preparation Guide For Smartlyio Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Interviews heavily weigh high-velocity execution, data-driven optimization, and a relentless customer-centric growth mindset.

📋 Preparation Priorities (Key Areas to Clarify):

1. Slow decision-making or analysis paralysis
2. Failure to take personal ownership of past campaign or product failures
3. Resistance to rapid experimentation and continuous iterative feedback

✨ Recommended Role Alignment Hook:

I combine rigorous data analysis with relentless execution to scale high-performing digital marketing solutions without breaking momentum.

🔒 Free Candidate Preparation Access

Unlock Preparation Priorities & Alignment Hook

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