Customer Success Manager
🏢 Smartlyio · 📍 London, England, United Kingdom
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Position Summary & Responsibilities
We are looking for an addition to our Customer Success team to be a trusted partner to some of the world’s most ambitious advertisers! As a Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week, give consultative advice, scope and drive long-term success and drive customer satisfaction. You will act as both a strategic and operational partner to Smartly’s global clients, functioning as a crucial link between them, the digital platforms and Smartly. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with global clients, and scaling the operations of an ambitious growth company.
What you’ll do:
- Own and grow a portfolio of global, enterprise-level customers across platforms including Meta, TikTok, YouTube, and Google (DV360)
- Build multi-threaded, trust-based relationships with both operational and executive stakeholders on the client and partner side
- Drive adoption of Smartly to improve customer performance, efficiency, and long-term retention
- Translate customer goals into clear success plans, platform strategies, and measurable outcomes
- Lead strategic customer conversations including QBRs, roadmap discussions, and growth or expansion opportunities
- Act as a key connector across Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and influence future product direction
- Bring industry insights, platform best practices, and Smartly expertise to every customer interaction
- Contribute to internal initiatives that improve customer engagement, scale team operations, or strengthen cross-functional workflows
- Mentor peers and share best practices to support the growth of Smartly’s global Customer Success team
- Maintain deep, up-to-date knowledge
🎯 Candidate Preparation Guide
For Smartlyio Applicants
Key Role Competencies & Evaluation Highlights
Key Role Focus:
Interviews heavily weigh high-velocity execution, data-driven optimization, and a relentless customer-centric growth mindset.
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