Senior Customer Success Manager

🏢 Spare · 📍 Los Angeles · 💼 hybrid · ⏰ FullTime

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Position Summary & Responsibilities

We are hiring a Senior Customer Success Manager to join our team at Spare!

As a Partner Success Manager, you will be accountable for building deep, trusted relationships with government agencies and transit operators and turning those relationships into long-term growth. This is a role for someone who sees every customer engagement as an opportunity: to expand adoption, unlock new value, and create the conditions for customers to invest more deeply in what Spare makes possible. You'll be the person who knows your accounts inside and out, drives outcomes that matter, and partners closely with Sales and internal teams to make sure success today becomes expansion tomorrow.

Our Spare HQ is in Vancouver, BC, but this position can be located in Vancouver, Canada or in Los Angeles, CA. [Hybrid 3x a week for both locations]

Key Responsibilities

Product Proficiency:

Develop and maintain a confident command of Spare's full product suite, staying current on new functionality, roadmap direction, and how products interrelate across the platform
Translate platform capabilities into operational outcomes that resonate with government transit organizations, connecting features to their metrics of success, desired outcomes and compliance requirements that drive their decisions
Help customers move beyond minimum viable usage by clearly articulating the value of deeper and broader platform adoption
Represent Spare's product direction accurately and confidently in customer conversations, including with skeptical or change-resistant stakeholders

Deep Customer Understanding:

Invest in understanding how your customers' organizations work, how they operate, who holds influence, what external pressures they face, and what success looks like at both the operational and political level
Research and track each customer's broader operating environment and factor these into account str

🎯 Candidate Preparation Guide For Spare Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluators strictly measure your ability to simplify complex systems and operate autonomously in a high-growth mobility ecosystem.

📋 Preparation Priorities (Key Areas to Clarify):

1. Blaming legacy systems entirely without acknowledging operational trade-offs
2. Showing impatience with ambiguous requirements or slow-moving municipal stakeholders
3. Lacking concrete metrics around operational throughput or software uptime in past roles

✨ Recommended Role Alignment Hook:

I specialize in turning fragmented transit and logistics data into frictionless, scalable user experiences.

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