Customer Strategy Lead
🏢 Stackline · 📍 Seattle · 💼 onsite 💰 $140,000 - $160,000 / yr
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Position Summary & Responsibilities
Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.
Founded in 2014 in Seattle, we now have offices in Minneapolis, New York, Cleveland, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.
Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.
About The Role:
As a Customer Strategy Lead, you will bring world-class insights to your clients to help them achieve their business goals with Stackline. Customer Strategy collaborates closely with other departments including Sales, Professional Services, Product, and Marketing to advocate for the customer and continuously enhance our products and customer experience. This is a hybrid role based in Seattle (4 days/week in office).
What You Will Do:
- Develop trusted relationships with client executives, ensuring strategic alignment across internal and external stakeholders.
- Own customer retention for your business; proactively manage renewal risk.
- Evangelize Stackline solutions by mastering our product portfolio and identifying upsell and product extension opportunities.
- Understand customers’ e-commerce goals, proficiencies, and shortcomings to position Stackline’s products and services to address their needs.
- Partner with our clients and ensure value realization from Stackline insights to ensure they are achieving their business objectives.
- Gather valuable feedback from clients and act as a voice of the customer internally.
- Contribute to a positive working environment by training and mentoring CS team members and guiding strategic internal initiatives.
- Act as a resource and subject matter expert for team members, providing guidance on client success strategy and operations
Who We Are Looking For:
🎯 Candidate Preparation Guide
For Stackline Applicants
Key Role Competencies & Evaluation Highlights
Key Role Focus:
Commercial obsession with retail data dominance and an intensely fast-paced, execution-oriented operator mindset.
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