Customer Strategy Manager

🏢 Stackline · 📍 Minneapolis; Seattle · 💼 onsite 💰 $90,000 - $120,000 / yr

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Position Summary & Responsibilities

Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.

Founded in 2014 in Seattle, we now have offices in Minneapolis, New York, Cleveland, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.

Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.

About The Role:

Join the Customer Strategy team as a Customer Strategy Manager and you will function as the backbone of our customer-facing team – building strong relationships with customers, understanding their objectives, and ensuring their continued success with our products and services. Our Customer Strategy Managers are driven to identify and share key insights with customers and help them realize full value from their relationship with Stackline. The ideal candidate will have experience in managing complex customer engagements, be extremely data-driven, and possess excellent communication and interpersonal skills. This is a hybrid role based in our Seattle or Minneapolis office (4 days/ week).

What You Will Do:

Build strong relationships with customers to understand their goals, objectives, and challenges.
Conduct regular business reviews with customers to share valuable insights, discuss their progress, address any concerns, and identify new opportunities.
Deliver relevant and compelling insights to customers on a regular cadence.
Develop and execute customer success plans to ensure the achievement of customer goals and objectives.
Collaborate with cross-functional teams to identify opportunities to enhance customer experience and drive customer growth.
Act as the voice of the customer within the organization, advocating for customer needs and requirements.
Continuously monitor customer health and proactively identify and address

🎯 Candidate Preparation Guide For Stackline Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Commercial obsession with retail data dominance and an intensely fast-paced, execution-oriented operator mindset.

📋 Preparation Priorities (Key Areas to Clarify):

1. Relying on slow, corporate consensus-building rather than rapid, autonomous execution
2. Failing to deeply understand Stackline's proprietary software and market positioning
3. Lack of direct metrics or vague answers regarding past revenue impact

✨ Recommended Role Alignment Hook:

I build predictable revenue engines for e-commerce brands by weaponizing data analytics to outmaneuver category competitors.

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