Director, Global Workforce Optimization

🏢 Stubhubinc · 📍 Atlanta, Georgia, United States 💰 $200,000 - $200,000 / yr

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Position Summary & Responsibilities

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.  

The Global Workforce Optimization Director owns workforce planning and productivity measurement across the full support organization, in-house and outsourced. You'll turn volume forecasts and service targets into headcount and capacity plans, recommend the right mix of internal and external delivery, and own the metrics and reporting that show how efficiently that capacity is performing against plan. Where outsourcing is the right lever, you'll lead partner evaluation and contract negotiation — from assessing the vendor landscape through structuring rate cards, SLAs, and performance terms.

Position Type and Expected Hours of Work:

This is a full-time position requiring flexibility in terms of schedule. Nights and/or weekends may be required based on the needs of the business.

This role is based in Atlanta, GA and up to 20% travel will be required to our offices in New York, Los Angeles, Limerick, and other international partner sites. You will lead teams in some of these locations.

What You'll Do

Lead the development and execution of global workforce strategies and processes, inclusi

🎯 Candidate Preparation Guide For Stubhubinc Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluators strictly assess your ability to scale high-throughput transactional systems and handle massive, sudden spikes in live event ticket traffic without latency or downtime.

📋 Preparation Priorities (Key Areas to Clarify):

1. Proposing overly complex distributed architectures without clear ROI.
2. Blaming QA or product for past production outages instead of taking ownership.
3. Lack of familiarity with high-scale marketplace dynamics and pricing engines.

✨ Recommended Role Alignment Hook:

I specialize in hardening high-concurrency transactional architectures to ensure zero-downtime execution during massive traffic spikes.

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