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Director of Product - Marketplace Policy

🏢 Stubhubinc · 📍 New York, New York, United States 💰 $325,000 - $325,000 / yr
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Position Summary & Responsibilities

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

About the Team 

The Admissions team owns the fan journey from purchase through venue entry. We orchestrate a real-time fulfillment network connecting sellers, partners, and systems to get buyers in reliably and delightfully. When things go wrong, we diagnose and resolve issues quickly through resilient systems, automation, and intelligent interventions that protect the buyer experience and strengthen marketplace trust. 

Marketplace Policy sits at the center of some of the most consequential decisions in that ecosystem. 

The team determines how StubHub manages risk and resolves situations in which the interests of buyers, sellers, and the business can come into conflict: which inventory should be allowed onto the marketplace, when seller friction is warranted, how responsibility is assigned when fulfillment fails, how legitimate buyer claims are distinguished from policy abuse, and how financial risk should be balanced against growth and customer experience. 

Our ambition is not simply to manage these tradeoffs more effectively. It is to expand the frontier, building increasingly intelligent systems that improve buyer trust, reduce unnecessary seller friction, and strengthen marketplace economics at the same time. 

About the

🎯 Candidate Preparation Guide For Stubhubinc Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluators strictly assess your ability to scale high-throughput transactional systems and handle massive, sudden spikes in live event ticket traffic without latency or downtime.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Proposing overly complex distributed architectures without clear ROI.
  • 2. Blaming QA or product for past production outages instead of taking ownership.
  • 3. Lack of familiarity with high-scale marketplace dynamics and pricing engines.
✨ Recommended Role Alignment Hook:

I specialize in hardening high-concurrency transactional architectures to ensure zero-downtime execution during massive traffic spikes.

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