Director, Strategic Business Operations (BizOps)

🏢 Substack · 📍 San Francisco (HQ) · 💼 hybrid · ⏰ FullTime

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Position Summary & Responsibilities

Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform. Substack empowers independent writers, artists, videographers, podcasters, and creators of all types to create, share, and make a living off their work through subscriptions, while offering them creative freedom, ownership, and a direct connection to their audiences.

We are looking for an exceptional, high-leverage Business Operations leader to serve as a strategic co-pilot to our CEO and CFO.

This is not a pure strategy seat, a deck-building role, or traditional corporate management. We are looking for an "athlete": someone with elite analytical rigor, a first-principles mindset, and the hands-on drive to build data pipelines, run complex business analyses, and personally execute high-stakes initiatives across the company.

You will sit at the center of Substack’s business—identifying bottlenecks, uncovering growth drivers, optimizing creator and reader economics, and building the operating infrastructure that scales our business.

At Substack, you’ll work directly alongside our founders and executive leadership team to shape the future of independent publishing and media. You’ll have a front-row seat—and a hands-on steering wheel—in scaling the business.

Responsibilities

Strategic & Operational Execution: Uncover, prioritize, and drive the business’s highest-impact initiatives across product, growth, pricing, and creator economics.
Data-Driven Business Insights: Get hands-on keyboard with our data. Perform deep-dive analyses on core metrics (e.g., creator churn, reader LTV, network monetization, conversion funnels) to guide product and monetization decisions.
External & Market Intelligence: Conduct rigorous competitive analysis, market mapping, and strategic positioning to evaluate new opportunities, industry shifts, and expansion vectors.
Executive Decision Support: Partner directly with the CEO and CFO to translate complex operational data into clear, acti

🎯 Candidate Preparation Guide For Substack Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating intense creator-first empathy, deep autonomy, and an absolute aversion to corporate bureaucracy and ad-driven business models.

📋 Preparation Priorities (Key Areas to Clarify):

1. Recommending programmatic ads, paywalls with friction, or venture-backed growth hacking gimmicks
2. Sounding like a risk-averse enterprise middle-manager rather than a builder
3. Lacking personal consumption or deep understanding of contemporary independent newsletters

✨ Recommended Role Alignment Hook:

I am obsessed with eliminating the middleman between creators and their audiences through dead-simple, writer-first software.

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