Customer Success Manager I (Middle East)

🏢 Teamworks · 📍 United Arab Emirates · 💼 remote · ⏰ FullTime

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Position Summary & Responsibilities

I'm George Wells, Director of Customer Success for EMEA and LATAM at Teamworks. My team works with some of the world's most respected professional and elite sports organizations, and the Middle East is one of the fastest-growing markets we serve. We already have an established customer base and a dedicated Account Executive, Luke Joyce, on the ground in the region, and now we need a Customer Success Manager to take full ownership of that book and build on the relationships we've already started.

This is a chance to build something in a region with real momentum, working alongside an existing AE rather than starting from scratch, owning implementations, driving renewals, and growing the presence we've already established across the UAE, Saudi Arabia, Qatar and the wider Middle East.

The Role

Own the end-to-end relationship for a growing book of accounts across the Middle East
Lead Hub implementations, partnering with our Product Success team on AMS and other product lines
Drive renewals and account health in line with our team's 96.5% renewal track record
Partner closely with our Middle East Account Executive and the wider sales team on demos and cross-sell opportunities, while owning the post-sale relationship
Build real, in-person relationships across the region through regular on-site customer visits

What I'm Looking For

What You Must Bring

Hands-on experience working within a professional sport organization or club; you need to understand how our customers operate day to day
Strong project management, data literacy, and communication abilities to translate technical concepts for coaches, medical staff, and administrators
Data-driven mindset with a passion for customer experience
Strong leadership and communication skills to guide professional sports organizations through software adoption and serve as a trusted voice

Even Better If

🎯 Candidate Preparation Guide For Teamworks Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating domain credibility within elite sports or high-performance organizations, data security, and stakeholder management across ego-driven environments.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating elite sports purely as a novelty rather than a rigorous, demanding enterprise vertical.
2. Inability to navigate complex stakeholder dynamics involving coaches, athletes, and executives.
3. Building complex tech that fails to work seamlessly on mobile devices in high-pressure environments.

✨ Recommended Role Alignment Hook:

I build mission-critical operational platforms that elite sports organizations rely on to gain a competitive edge every single day.

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