Customer Success Manager II (Japan)

🏢 Teamworks · 📍 Japan · 💼 remote · ⏰ FullTime

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Position Summary & Responsibilities

I'm Jack Hannath, Manager, Customer Success (APAC), at Teamworks. Japan is one of the fastest-growing markets for us right now, and we're building our presence there in a way that respects the language and cultural nuances of the region rather than just extending our existing APAC model. This role exists to give Japan the dedicated attention it needs, someone who can bridge the language gap and build direct, trusted relationships with clubs and organizations across the country.

This is a first-of-its-kind role for us. You'll be the face of Teamworks in Japan, working across a wide product suite, from Hub to AMS to our Intelligence tools, and helping shape how we grow in this market from the ground up.

The Role

Own the full customer lifecycle for our Japan clients, from implementation and training through renewal and expansion, across Hub, AMS, Strength & Conditioning, Recruiting, and Intelligence (Coaching & Player Personnel)
Drive renewals and account growth across the Japan portfolio
Train and upskill clients continuously so they get full value from the system, not just at onboarding
Partner with our PSM team to build shared understanding across key AMS and S&C accounts
Partner with our PSM and Intelligence teams to build shared understanding across key Coaching and Player Personnel accounts
Identify and pursue new opportunities in Japan, from new club engagement to upsell potential within existing accounts

What I'm Looking For

What You Must Bring

Previous experience within a sporting organization, as a player, coach, or operations staff, with a strong understanding of the Japanese sports ecosystem — this role requires credibility and context that only comes from having been inside the industry
Fluency in Japanese and English, spoken and written — you'll be the primary bridge between our team and Japanese clients, so this isn't negotiable

🎯 Candidate Preparation Guide For Teamworks Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating domain credibility within elite sports or high-performance organizations, data security, and stakeholder management across ego-driven environments.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating elite sports purely as a novelty rather than a rigorous, demanding enterprise vertical.
2. Inability to navigate complex stakeholder dynamics involving coaches, athletes, and executives.
3. Building complex tech that fails to work seamlessly on mobile devices in high-pressure environments.

✨ Recommended Role Alignment Hook:

I build mission-critical operational platforms that elite sports organizations rely on to gain a competitive edge every single day.

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