Account Specialist

🏢 Tebi · 📍 Copenhagen · 💼 onsite · ⏰ FullTime

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Position Summary & Responsibilities

About Us:

Tebi is creating the first Connected Restaurant Management System that makes hospitality flow. In one seamless platform, Tebi embeds sales, reservations, kitchen prep, payments, and all the data that powers it, creating smooth service and intuitive insights.

Founded by Arnout Schuijff, co-founder of Adyen, and backed by €50 million in funding from Index Ventures & CapitalG, Tebi is built in service of hospitality first. Thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, Italy, Spain, Germany, Denmark and Finland already love running on Tebi.

About the Role:

We’re looking for a true startup Operations person. Good onboarding is what makes our merchants set up for success. From the first meeting, the go-live to working and growing together - this person will own the onboarding process and make it all happen. This role is for someone who likes working with the product, becoming an expert in it and teaching others.

Your day-to-day will be a mix of hands-on ops, project management, customer communication and problem solving. We are reshaping the future of hospitality tech, and this role is at the forefront of it.

What You’ll Do:

Our Operations happen on a restaurant floor, in a lively neighbourhood, at a busy bar - we operate in the city:

Run restaurant onboarding: train, connect and implement together with the restaurant team
Problem-solve for our merchants on the ground while running live operations
Support restaurants for the first month after the go live
Find opportunities for improvement in our process, materials and systems
Identify product and process gaps and bring it to internal central teams such as product, engineering and central operations

What You’ll Need:

You are a creative problem solver who enjoys interacting with hosp

🎯 Candidate Preparation Guide For Tebi Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating engineers and operators on deep hospitality tech infrastructure, distributed ledger reliability, and unyielding product simplicity.

📋 Preparation Priorities (Key Areas to Clarify):

1. Over-engineering simple operational tools at the expense of end-user speed.
2. Lack of empathy for front-line hospitality workers and small business owners.
3. Fragile system design that fails under intermittent network connectivity.

✨ Recommended Role Alignment Hook:

I build bulletproof hospitality infrastructure that operates seamlessly behind the scenes so merchants can focus entirely on their guests.

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