Service Coordinator - HVAC

At Texas Chiller Systems, we take pride in serving our customers with excellence and supporting our employees with the same care and attention. Headquartered in San Antonio, we were built on a foundation of strong values that guide how we work, lead, and serve, always putting people first and striving to exceed expectations for our team and our customers in every interaction.

As a Commercial HVAC Service Dispatcher, you’ll be the hub that connects customers, technicians, and internal teams. You’ll ensure every service call runs smoothly, every customer feels taken care of, and our operations stay humming. In this role, you’ll build relationships that matter while helping our team deliver exceptional results every day.

Duties/Responsibilities:

• Coordinates and dispatches service technicians for HVAC, chiller, plumbing, and refrigeration service calls, preventive maintenance, and emergency requests while maximizing route efficiency and technician productivity.
• Serves as the primary point of contact for customers by receiving service requests, accurately identifying service needs (cooling, mechanical, plumbing, or refrigeration), and ensuring timely communication and follow-up.
• Prioritizes and schedules work based on urgency, system criticality (e.g., process cooling, leaks, refrigeration failures), contractual obligations, and operational needs.
• Maintains clear communication with technicians regarding job scope, site conditions, required materials, and customer expectations across all service lines.
• Monitors job progress throughout the day and proactively addresses scheduling conflicts, delays, emergency calls, and customer concerns.
• Coordinates emergency response for critical failures including chiller outages, refrigeration loss, and plumbing leaks or system failures.
• Updates and manages service tickets, work orders, and system data (COINS or equivalent system) to ensure accuracy, billing readiness, and operational visibility.
• Partners with service managers across HVAC, plumbing, and refrigeration departments to align on workload distribution and technician utilization.
• Builds strong customer relationships by demonstrating professionalism, urgency, and a commitment to service excellence.
• Supports after-hours or on-call scheduling rotation as needed to

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