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Director of Business Operations

🏢 The Suite · 📍 Remote United States · 💼 remote · ⏰ FullTime
⚡ Direct Talent Broker Referral
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Position Summary & Responsibilities

About the Role

As Director of Business Operations, you’ll own the systems, data, and technology foundation that powers The Suite’s growth. You’ll lead our business tools and processes, set standards for how internal technology is built and maintained, manage email infrastructure, deliver unified business intelligence, and drive internal AI enablement. This is a highly visible role with direct impact on efficiency, decision-making, and how the company works.

 

Responsibilities

  • Own The Suite’s business systems stack (Claude, OpenAI, HubSpot, Airtable, Zapier, n8n, Slack, Google Workspace, Ramp, Chargebee, Gatsby, and related tools) and set its roadmap.

  • Set and enforce standards for how internal tools, automations, and agents are built, owned, documented, and retired, so the stack is less fragile and has fewer single points of failure.

  • Regularly audit our home-built Airtable systems, decide what to keep, improve, migrate, or rebuild, and carry out those plans.

  • Map and improve cross-functional processes. Cut redundant tools, duplicate automations, unnecessary notifications, and non-essential meetings.

  • Lead the Business Operations team, including IT helpdesk, Airtable maintenance, vendor management, and process documentation.

  • Lead a remediation plan for company-wide email deliverability, covering domain authentication, sending domain and IP strategy, campaign coordination, list hygiene, and monitoring.

  • Partner with Engineering to build and maintain a unified data layer across HubSpot, Postgres, Airtable, and other sources.

  • Own The Suite’s AI Transformation and Enablement program. Pilot new tools and put the ones that solve real business needs into regular use.

  • Lead the cross-functional AI Enablement team.

  • Support the deployment of team-built AI automations and agents to company standards, and retire them when they’re no longer needed.

 

Qualifications

🎯 Candidate Preparation Guide For The Suite Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluates premium aesthetic taste, executive presence, and the ability to deliver high-touch digital or physical luxury experiences seamlessly.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Displaying a utilitarian or purely volume-driven growth mindset that cheapens the brand
  • 2. Sloppy communication or lack of polish in presentation materials
  • 3. Treating high-end customer service as a transactional chore rather than an art form
✨ Recommended Role Alignment Hook:

I engineer elite, high-touch digital experiences where uncompromising design meets flawless operational execution.

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