Director of Partner Success

🏢 The Suite · 📍 Remote United States · 💼 remote · ⏰ FullTime

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Position Summary & Responsibilities

About the Role

The Director of Partner Success sits at the intersection of relationship management, strategic growth, and team leadership. You will own a portfolio of high-value partner relationships while simultaneously leading a team of Senior Partner Success Managers — setting the standard for what exceptional partner experience looks like at The Suite.

Our partners are law firms, legal tech companies, and finance and fintech firms that sponsor events for The Suite's ecosystem of senior legal and finance executives. Their sponsorships span intimate dinners and local events, large-scale conferences, and digital placements across our platform — making each partnership multifaceted and high-touch by nature.

This role is for someone who can be both a hands-on partner advisor and a credible team leader — someone who thrives in a high-touch, high-accountability environment and is excited about using AI to build the infrastructure that scales it. You will be expected to model and champion an AI-forward way of working, introducing automations, tools, and agents that make your team meaningfully more effective and improve the experience for partners.

Partners expect a concierge-level experience and a counterpart who understands their world. You will be the person who makes that happen.

Responsibilities

Directly manage a team of Senior Partner Success Managers — providing coaching, accountability, and a clear vision for what great looks like on this team
Own your own book of business, managing a portfolio of partners end-to-end from onboarding through renewal and expansion
Build trusted, high-touch relationships with partners — serving as their primary advisor and point of contact across their entire sponsorship experience
Deeply understand each partner's goals and proactively align them to the right opportunities across The Suite's platform, events, and programming
Translate partner activity into clear ROI narratives — surfacing insights, wins, and strategic value i

🎯 Candidate Preparation Guide For The Suite Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluates premium aesthetic taste, executive presence, and the ability to deliver high-touch digital or physical luxury experiences seamlessly.

📋 Preparation Priorities (Key Areas to Clarify):

1. Displaying a utilitarian or purely volume-driven growth mindset that cheapens the brand
2. Sloppy communication or lack of polish in presentation materials
3. Treating high-end customer service as a transactional chore rather than an art form

✨ Recommended Role Alignment Hook:

I engineer elite, high-touch digital experiences where uncompromising design meets flawless operational execution.

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