Customer Success Manager

🏢 Theeconomistgroup · 📍 Beijing, Beijing, China

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Position Summary & Responsibilities

Who we are

Since 1843, The Economist Group has championed independence, excellence and openness, helping people understand and tackle the critical challenges shaping the world. Today, we are building on that legacy as a global media and information-services company powered by digital innovation, analytical rigour and evidence-based insight.

Across our three businesses -The Economist, Economist Enterprise and Economist Education - we deliver trusted analysis and insights to individuals and organisations in more than 170 countries. United by a shared purpose to drive progress, we empower decision-makers to make sense of change and chart a course through an increasingly complex world.

As a colleague, you will be part of a culture that values ideas, encourages ownership and holds itself to high standards. We invest in people who are curious, thoughtful and adaptable, whether they are launching new products, reporting on global events or harnessing emerging technologies such as AI to improve how we work. Here, fresh thinking is taken seriously, ambition is matched by integrity, and great work is recognised. Working across disciplines, geographies and perspectives, we are united by a commitment to innovation, excellence and creating meaningful impact.

Want to discover more about life at The Economist Group? Follow @EconomistCareers on Instagram to discover the people, stories and opportunities that make TEG unique.

We are looking for a Customer Success Manager to join The Economist Intelligence Unit (EIU) at a time of continued growth and investment.

In this role, you will support the success and retention of our China client base, ensuring customers derive value from EIU’s solutions and services. You will manage a portfolio of accounts across the customer lifecycle, taking ownership of retention strategy and renewals for lower-tier accounts, while working closely with Account Managers to support engagement and renewal outcomes for high-value and strategic customers.

Reporting to the Global Head of Customer Success in London, you will collaborate with Account Management and other internal teams to strengthen customer relationships, monitor account health, an

🎯 Candidate Preparation Guide For Theeconomistgroup Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluates rigorous analytical rigor, global geopolitical and macroeconomic literacy, and an unwavering commitment to editorial integrity and independence.

📋 Preparation Priorities (Key Areas to Clarify):

1. Prioritizing short-term revenue optimization at the expense of long-term brand equity.
2. Superficial knowledge of current global economic or political trends.
3. Arrogance or dismissiveness toward traditional publishing and media heritage.

✨ Recommended Role Alignment Hook:

I build scalable commercial engines that protect and amplify trusted global brands without ever compromising their editorial independence.

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