Culture and Capability Manager
Position Summary & Responsibilities
Who We Are
The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.
To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#LongLiveDogs
What We Stand For and Where You’ll Come In
As TFD is growing, it's critical to ensure our culture is scaling with it and that we're building the capabilities we need for what's next. The Culture & Capability Manager will own that work day to day — the production, the operating rhythm, the org-wide integration — so our learning and culture keep pace with the mission.
Reporting to the Program Lead, Org Effectiveness, you'll turn strategy into work people actually experience. We work as a Team and we're not precious about who does what, so you'll help shape the experience and partner closely with others to deliver it. That means learning the intricacies of our product and business, and owning the rhythms and feedback loops that keep a heavy calendar reliable and make each experience better than the last.
One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve
Key Role Competencies & Evaluation Highlights
Obsessive customer-centricity, DTC subscription growth mechanics, and operational excellence across perishable supply chains.
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