Customer Care Insights Reporting Analyst
Position Summary & Responsibilities
Who We Are
The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.
To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#LongLiveDogs
What We Stand For and Where You’ll Come In
The Insights Function sits within Customer Care and uses data to understand the behaviors that go into every customer interaction - surfacing what’s working, what isn’t, and where the organization should focus next.
As the Customer Care Insights Analyst, you’ll own the strategy and implementation of all Customer Care reporting. You’ll design, build, and maintain performance reporting dashboards to support daily Care operations. Leverage raw operational data and insights to streamline team workflows, address reporting gaps, and support advisor coaching and progression. As the end-to-end owner, you’ll be the single point of contact when reporting needs or issues arise.
This role will require travel to other TFD offices quarterly, and is open to all Customer Care locations (Boca Raton, Nashville, and Remote employees).
One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right peopl
Key Role Competencies & Evaluation Highlights
Obsessive customer-centricity, DTC subscription growth mechanics, and operational excellence across perishable supply chains.
Apply for Customer Care Insights Reporting Analyst
Setup your contact terms & referral note to get recommended directly to the hiring lead at Thefarmersdog.