Customer Care Manager, Boca
Position Summary & Responsibilities
Who We Are
The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.
To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#LongLiveDogs
What We Stand For and Where You’ll Come In
The Customer Care Manager role at The Farmer’s Dog is one of our most important positions because the person hired for this role is responsible for our best assets – our front line associates.
A Manager will play a crucial role in leading and developing a group of 10-15 associates to become ambassadors for our valued customers for The Farmer’s Dog. The successful candidate has more than a year of experience leading customer service teams in other DTC organizations as a subject matter authority and first line of defense to troubleshoot operational issues, escalate them as needed and collaborate with appropriate teams for resolution to ensure that our customers receive the best support and satisfaction. This leader will take full ownership of their team’s performance, fostering a high-performing, accountable, and engaged culture where results are delivered through proactive coaching, clear expectations and continuous development. They will be skilled at both elevating top performance and thoughtfully course- correcting when needed to uphold our standards.
A Manager will maintain expertise in delivering outstanding customer experiences by spending time, as required, directly communicating with customers to resolve issues efficiently and effectively at first contact. They will als
Key Role Competencies & Evaluation Highlights
Obsessive customer-centricity, DTC subscription growth mechanics, and operational excellence across perishable supply chains.
Apply for Customer Care Manager, Boca
Setup your contact terms & referral note to get recommended directly to the hiring lead at Thefarmersdog.