Customer Care Ops Manager
Position Summary & Responsibilities
Who We Are
The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.
To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#LongLiveDogs
What We Stand For and Where You’ll Come In
We’re in search of a Customer Care Ops Manager to join the Customer Care team at The Farmer’s Dog. The Ops Manager plays a key role in creating a high-performing Customer Care organization by developing leaders, strengthening advisor performance, and creating an environment where people can do their best work. You’ll partner closely with Manager Group to set clear expectations, build accountability, and connect business priorities to meaningful actions for their groups. You’ll also serve as a cross-functional partner and point of contact for initiatives that impact Customer Care, helping bring the right people together, remove barriers, and ensure changes are thoughtfully implemented across the broader Care organization. At the heart of the role is creating an exceptional experience for both our people and our customers, while helping the organization continuously find ways to do better.
*This role will primarily be filled during our core business hours of 9-6, Monday through Friday, but will require regular rotations of on-call or Manager on Duty periods for weekends, Holidays and extended hours. As The Farmer’s Dog is growing quickly, it’s likely that CC hours of operations will expand to meet the needs of customers. Ops Managers will be expected to flex to work additional hours as
Key Role Competencies & Evaluation Highlights
Obsessive customer-centricity, DTC subscription growth mechanics, and operational excellence across perishable supply chains.
Apply for Customer Care Ops Manager
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