Agent Product Manager
Position Summary & Responsibilities
Agent Product Manager
About Titan
Titan is building the AI workforce for IT. We deploy AI agents across our portfolio of Managed Service Providers and enterprise customers: agents that monitor, triage, and resolve work across the service desk, infrastructure, security, identity, endpoint, and application operations. The result is faster resolutions, better uptime, and more proactive, personalized support, delivered 24/7.
In under a year we've raised over $100M from General Catalyst, 8VC, and CalPERS, acquired market-leading MSPs like RFA, and put agents into production in large enterprises. We've automated 100K+ tickets across 400+ customers. Our tech team has talent from Scale AI, CoreWeave, Vanta, Dropbox, Meta, FiveRings, TwoSigma, Amazon, Harvard, Stanford, and MIT.
Joining Titan means helping redefine how work gets done in IT services, and building a $100B company.
About the Role
As an Agent Product Manager, you get Titan's AI agents working in our enterprise clients. You learn each environment, map the systems and workflows, encode client policies, and stand agents up in production, then tune them until they're resolving real work reliably. This is a hands-on, technical role that sits between product and the field: your job is to take agents from "configured" to "trusted and resolving tickets at scale," and to turn what you learn into a better product.
You work closely with Forward Deployed Engineers, who own the overall relationship, while you drive the agent deployment itself, from initial integration through tuning, measurement, and expansion across new workflows.
What You'll Do
Deploy AI agents in client environments: integrate Titan with each customer's tooling, encode their policies, and get agents resolving work in production.
Tune for reliability: monitor agent performance, debug failures, and iterate on prompts, workflows, and guardrails until resolution quality and trust are high.
Map systems and workflows: learn each client's service desk, identity, cloud, security, and endpoint stack, an
Key Role Competencies & Evaluation Highlights
Evaluates relentless problem-solving under pressure and an obsession with proactive, white-glove IT client communication.
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