CandidatesReach

← Back to Titan Msp overview

Software Engineer - Applied AI

🏢 Titan Msp · 📍 San Francisco · 💼 onsite · ⏰ FullTime
⚡ Direct Talent Broker Referral
Why apply through CandidatesReach?
✔ Tailored Executive Endorsement Letter: Highlight your real strengths and verified background directly to hiring leads.
✔ Your Preferred Screening Terms: Choose between a 1-minute quick phone screen or scheduled email calendar.
✔ $500 Cash Hiring Bonus: Receive $500 direct cash reward after 30 days of active employment.

Position Summary & Responsibilities

About Titan

Titan is building the AI workforce for IT. We deploy AI agents across our portfolio of Managed Service Providers and enterprise customers: agents that monitor, triage, and resolve work across the service desk, infrastructure, security, identity, endpoint, and application operations. The result is faster resolutions, better uptime, and more proactive, personalized support, delivered 24/7.

In under a year we've raised over $100M from General Catalyst, 8VC, and CalPERS, acquired market-leading MSPs like RFA, and put agents into production in large enterprises. We've automated 100K+ tickets across 400+ customers. Our tech team has talent from Scale AI, CoreWeave, Vanta, Dropbox, Meta, FiveRings, TwoSigma, Amazon, Harvard, Stanford, and MIT.

Joining Titan means helping redefine how work gets done in IT services, and building a $100B company.

About the role

As an Applied AI Software Engineer, you own the systems that make Titan's agents work in production. You're as effective in front of a partner as you are deep in the codebase, and you move between the two every week.

You take ill-defined problems from the field, prototype quickly, and turn them into reliable production systems. You'll build the agent harness, ship new capabilities across the portfolio, and own the backend systems, data pipelines, and model-adjacent infrastructure underneath them. You work closely with other engineers, Operations, Product, and GTM.

This role is based in San Francisco or New York City, in office.

In this role you will

  • Embed with portfolio teams to understand their technical requirements and business objectives

  • Architect and build integrations, APIs, and agent workflows on Titan's platform

  • Build and evolve the agent harness and tools our AI agents run on

  • Work with partner leadership to drive adoption and shape business outcomes across the portfolio

  • Build the platform and software systems that scale future deployments

  • Design evals that measure

🎯 Candidate Preparation Guide For Titan Msp Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluates relentless problem-solving under pressure and an obsession with proactive, white-glove IT client communication.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Blaming end-users or showing impatience with non-technical stakeholders
  • 2. Failing to follow a structured escalation and documentation protocol during troubleshooting
  • 3. Lack of hands-on experience with modern cloud infrastructure and cybersecurity baselines
✨ Recommended Role Alignment Hook:

I specialize in transforming reactive IT support desks into predictable, automated, proactive profit centers for SMB clients.

🔒 Free Candidate Preparation Access

Unlock Preparation Priorities & Alignment Hook

Sign in below to review role alignment recommendations before submitting your referral.

🤝 Talent Broker Referral · $500 Bonus Included

Apply for Software Engineer - Applied AI

Setup your contact terms & referral note to get recommended directly to the hiring lead at Titan Msp.

⚡ Continue with Google (Instant Setup)
or with email

Already have an account? Sign in here