Customer Success Manager - Marketplace

Customer Success Manager - Marketplace

Torch Dental  | Full-time

About Torch Dental

Torch Dental is a high-growth, venture-backed vertical SaaS company transforming how dental practices run their businesses. Our mission is to give every dental office the modern software, automation, and visibility they need to operate efficiently and profitably. 

About the Role

Customer Success Manager is a foundational role focused on delivering an exceptional customer experience and driving value across a book of small to mid-sized accounts. You’ll guide customers through onboarding, support their early adoption, and proactively work to retain and grow their relationship with Torch.

In this role, you’ll use core skills in customer engagement, platform expertise, and will be heavily focused on retention and renewals. You’ll also play an important role in capturing customer feedback, identifying patterns, and collaborating cross-functionally to improve the overall experience. This is a great opportunity for someone eager to build a career in Customer Success with a fast-growing, customer-obsessed team.

• 1. Over-engineering simple operational workflows or suggesting enterprise-heavy solutions for scrappy dental clinics.
• 2. Displaying impatience or condescension toward non-technical traditional business owners.
• 3. Lacking familiarity with supply chain logistics, vendor management, or B2B SaaS unit economics.

I build frictionless B2B marketplace workflows that save fragmented healthcare practices time and capital on essential supply procurement.