Customer Success Manager, Revenue Cycle Management (RCM)

🏢 Torch Dental · 📍 New York, New York · 💼 hybrid · ⏰ Full Time 💰 $87,000 - $105,000 / yr

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Position Summary & Responsibilities

About Torch Dental

Torch Dental is a high-growth, venture-backed vertical SaaS company transforming how dental practices run their businesses. Our mission is to give every dental office the modern software, automation, and visibility they need to operate efficiently and profitably.

We are launching our second product in 2026 and will be expanding into the broader practice-operations layers such as Revenue Cycle Management, Finance, HR, payroll, benefits, and back-office workflows—building toward a full dental practice operating system.

Torch Dental is at the Series B stage with strong revenue growth, rapidly expanding products, and a profitable core business. As an RCM Customer Success Manager you’ll play a critical role in shaping the customer experience for our AI-powered revenue cycle management product, partnering closely with dental practices to drive successful adoption, deliver measurable outcomes and help build the foundation for how we scale RCM Customer Success.

About the role

Torch Revenue Cycle Management is Torch Dental's second product: an AI-enabled revenue cycle management platform that helps dental practices. We're launching the product to single practices, multi-location groups and emerging DSOs. We're hiring our first dedicated Customer Success Manager for this product to own the customer relationship end-to-end: from kickoff and payer/PMS setup, through go-live, through ongoing retention and expansion.

🎯 Candidate Preparation Guide For Torch Dental Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating operational hustle in a vertical SaaS/marketplace environment, deep empathy for SMB dental practice pain points, and rapid execution capability.

📋 Preparation Priorities (Key Areas to Clarify):

1. Over-engineering simple operational workflows or suggesting enterprise-heavy solutions for scrappy dental clinics.
2. Displaying impatience or condescension toward non-technical traditional business owners.
3. Lacking familiarity with supply chain logistics, vendor management, or B2B SaaS unit economics.

✨ Recommended Role Alignment Hook:

I build frictionless B2B marketplace workflows that save fragmented healthcare practices time and capital on essential supply procurement.

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