Customer Success Specialist - Colombia

🏢 Traba · 📍 Cartagena, Colombia · ⏰ FullTime

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Position Summary & Responsibilities

Traba’s mission is to empower businesses and workers to reach their full productivity and potential. We are revolutionizing the staffing industry by connecting light industrial businesses with reliable talent through our technology-driven marketplace. By unlocking new levels of productivity and earning potential, we’re building a brighter future for businesses and workers alike. Traba is proud to be backed by some of the world’s best investors, including Founders Fund, Khosla Ventures, and General Catalyst.

We’re looking for an entrepreneurial and motivated Business Support Specialist to join our team and play a pivotal role in delivering exceptional support to our customers. This role offers the opportunity to build a new function, streamline operations, and make a meaningful impact on businesses that rely on Traba for workforce management.

What You Will Do:

Deliver Outstanding Support: Provide rapid and responsive assistance to businesses on time-sensitive workforce issues, ensuring a seamless and high-touch experience.
Monitor and Optimize Operations: Oversee daily activities to ensure smooth scheduling and shift management, proactively resolving issues as they arise.
Empower Customers and Workers: Act as a trusted point of contact for businesses, providing solutions that align with their needs and fostering a positive experience for all platform users.
Streamline Processes: Collaborate with internal teams to identify opportunities to improve workflows, develop standard operating procedures, and enhance efficiency.
Resolve Issues at Scale: Address and resolve standard customer requests (80% of tickets) while partnering with Biz Ops for more complex scenarios requiring specialized knowledge (20%).
Leverage Technology: Utilize internal systems to monitor requests, troubleshoot issues, and support businesses in understanding and navigating the Traba platform.
Flexibly Rotate Shifts: Work rotating schedules, including early mornings, late nigh

🎯 Candidate Preparation Guide For Traba Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluates relentless execution speed, hyper-scalability mindset, and operational grit in high-pressure hyper-growth environments.

📋 Preparation Priorities (Key Areas to Clarify):

1. Over-indexing on corporate bureaucracy or slow consensus-driven decision making.
2. Lack of hands-on execution willingness (too high-level or managerial).
3. Hesitation around rapid pivoting or non-traditional working hours.

✨ Recommended Role Alignment Hook:

I thrive in hyper-growth marketplaces where speed to execution trumps process, and I've consistently scaled high-volume operations from scratch.

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