Manager, Customer Success

We're one of the world's fastest-growing brand tracking companies. We've built beautiful, always-on, radically affordable brand intelligence — taking an old-school, $100k+ market research product and making it 10x easier to use and 10x more affordable.

We're a world-class team of kind, ambitious, generous, and smart humans, working with over 1,000 epic brands across AU, NZ, the US and UK and we’re on the look out for our next Manager, Customer Success (aka Customer Pod Lead) to join the team 🙌.

How this role fits within the team:

As our Manager, Customer Success, you're the heartbeat of the Customer Success engine. You'll lead a high-performing pod of Brand Champs — Tracksuit's version of CSMs — while staying close to a small portfolio of key accounts yourself.

This is a player-coach role in the truest sense. You're right beside your Brand Champions on calls, at brand dinners and in the moments that matter — setting the standard through your own craft. Just as importantly, you'll bring a coaching style that meets a diverse team where they are, unlocking what's unique in each person rather than imposing a one-size-fits-all playbook.

We're a data and research company with a deep love of brand that uses SaaS as its delivery mechanism. We're not a conventional SaaS CS team — we're subject matter experts on Brand Theory and Brand Health, and we love it. Tracksuit is more than a platform; it's a community for modern brand builders, and this role plays a central part in bringing that to life.

• 1. Relying on bloated legacy enterprise sales playbooks instead of agile, scalable value delivery
• 2. Failing to understand the nuances of modern consumer brand building and metrics that matter
• 3. Showing discomfort with ambiguity and rapid organizational pivoting

I know how to scale high-growth SaaS products that turn complex enterprise data into refreshingly simple consumer brand insights.