People Operations Advisor

🏢 Trainline · 📍 London · 💼 hybrid · ⏰ FullTime

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Position Summary & Responsibilities

About us

At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline 🚄

We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.

Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet.

We’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.

Introducing the People Team at Trainline 👋
At Trainline, the People Team is central to supporting the company’s ambition and growth plans.

We are looking for a People Operations Advisor to join our UK People Operations team. Reporting into our UK People Operations Team Manager, you’ll work on all things HR and be responsible for supporting employees across the business and helping to make Trainline a great place to work. You’ll provide high quality support in relation to both core HR processes and ad-hoc projects and quickly become an integral part of the team and wider business.

If you’re successful in your application, you’ll be joining an enthused and high performing team, one which prides itself on providing stellar service at every stage of the employee life cycle, from on-boarding to off-boarding and everything in between.

As a People Operations Advisor at Trainline, you will...🚅

Provide high-quality first-line support to Trainliners and resolving HR process and policy queries professionally and within agreed SLA

🎯 Candidate Preparation Guide For Trainline Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluates customer-centric digital product innovation, cross-functional stakeholder management, and scalable platform engineering within travel tech.

📋 Preparation Priorities (Key Areas to Clarify):

1. Siloed thinking that isolates engineering metrics from overall business and user value.
2. Inability to navigate heavily regulated or multi-market enterprise ecosystems.
3. Resistance to iterative delivery in favor of prolonged, perfect design phases.

✨ Recommended Role Alignment Hook:

I build frictionless consumer-facing digital journeys that ruthlessly optimize conversion while modernizing complex back-end infrastructures.

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